Monarch Membership FAQs
WHY MEMBERSHIP?
To continue providing the highest level of specialized, nuanced, and personalized care that we are known for, Monarch Health, LLC will transition to a membership-based model effective:
January 1, 2025.
Our transition to a membership model allows us to provide a higher level of personalized, proactive care. By moving away from the traditional fee-for-service structure, we can focus on delivering comprehensive, unhurried, and holistic care without the constraints of per-visit billing. This change will also give us the flexibility to offer more in-depth support between visits, enhancing your overall experience and access to care. We understand that change can bring questions. We are here to guide you through this transition.
Memberships will be limited to ensure that each patient can delve into their health history, fully explore current health needs, and have partnership on the path to achieving long-term health goals.
WHAT ARE THE COSTS?
For new members, you will be charged a one-time setup fee to begin your membership with Monarch. If you are a current patient, this fee is waived, as it was the cost of your initial consultation.
After membership is established, we will work with you and your personal needs to help decide which tier is best for you. You will be charged a monthly fee depending on your membership tier.
Membership includes access to a variety of services such as comprehensive wellness visits, care coordination, direct communication with our team, and personalized treatment plans. The membership model also offers the convenience of shorter wait times, priority scheduling, and ongoing support for managing your health, including menopause management and lifestyle counseling. Key benefits to look forward to include direct provider access via patient portal, email and text, prescription management, care coordination outside of visits, and health inquiries over text or email.
WILL YOU ACCEPT INSURANCE?
The membership fee covers services provided directly by our practice and is typically not reimbursable by insurance. However, if you receive services outside the membership structure (like lab tests, imaging, or referrals to specialists), you may still use your insurance for those. We can provide necessary documentation to assist with any out-of-network claims you wish to submit.
HOW WILL THIS IMPACT THE CARE I CURRENTLY RECEIVE?
Our goal is to elevate the quality and accessibility of the care you already receive. With the membership model, we can dedicate more time and resources to addressing your needs. This model fosters a more holistic approach, allowing us to proactively manage your health with greater availability and more comprehensive, personalized care.
WHAT IF I DON’T WANT TO JOIN THE MEMBERSHIP PLAN?
We understand that the membership model may not suit everyone. Patients who choose not to participate in the membership program may need to find alternative care providers by January 1, 2025. We will assist with referrals or provide guidance on how to transition your care seamlessly if needed.
WHAT IF I NEED URGENT OR EMERGENCY CARE?
In case of urgent or emergency needs, we advise visiting an urgent care center or the nearest hospital emergency room. While the membership model enables us to provide greater availability for non-urgent issues, we encourage all patients to seek immediate care for emergencies outside our scope.
HOW DO I SIGN UP?
If you are a current patient who is interested in joining our wait list for Monarch’s Membership model, please fill out THIS form.
Enrollment will be available through the HINT platform starting in mid-December. You will receive separate communication when the platform is live to select your membership plan, manage payments, and sign financial agreements.
If you are considering enrollment as a new patient, please email membership@mymonarchhealthco.com to receive these emails and to be placed on our wait-list. Current patients, including those scheduled for upcoming visits, will be given priority enrollment.
Still have questions? Reach out, we are happy to discuss whatever is on your mind, membership@mymonarchhealthco.com.